I want to thank you for your beautiful furniture and your wonderful customer service. You were incredibly informative and patient as I sent you multiple emails while deciding which new bed to purchase. I ultimately chose the Komodo Canopy Platform Bed, and I was not disappointed. Although it's large for my small apartment bedroom, the design creates drama while the clean lines keep it simple. The attached photo taken with my iPhone really doesn't do it justice. It's an exceptional piece of furniture. When the first bed was damaged during assembly, you sent me an entirely new bed, and had your installation and delivery company come back and disassemble and remove the old bed, then assemble the new bed -- all free of charge! I understand that this was costly for you, since you had to ship the new and old beds cross-country between California and New York, but what you may have lost in profit you gained in loyalty from a very satisfied new customer. I expect that I'll be back as I upgrade other furniture in my home.