If your recent order has arrived damaged or defective, you must submit a claim with us to receive a return, an exchange, or a reimbursement. Please refer to Our Policies and ensure your order is eligible for a claim and that you have abided by our terms upon receipt of the order.
We cannot process incomplete claims. You must upload at least one picture of the damage/problem to complete your claim, however more pictures are always preferred and in some cases may be needed. The better the documentation you can provide, the faster we can assist you and come to a satisfying resolution. After successful submission of your claim, our claims department will contact you within 3 business days.
To file your claim, click here and fill out all fields. Note: This link will take you to our parent company's claim form at LTDOnlineStores.com. Please note in your claim details that your order was purchased from PlatformBedsOnline.com. Thank you very much for your cooperation and we look forward to processing your claim and resolving all your issues!