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| Terms & Conditions |
Stock Order Cancellation
Order cancellations must be requested via e-mail and are considered cancelled only when the customer has received a confirmation e-mail from PlatformBedsOnline.com confirming the cancellation. Orders cancelled for regularly stocked items after billing are subject to a 10% processing and re stocking fee. Orders cancelled once in transit are subject to 10% processing and re stocking fee as well as original and return shipping fees even if original shipping was free.
Custom, Specialty and Made to Order Products Cancellation
Custom and made to order products must be cancelled with 48 hours of placing an order or they can no longer be cancelled and refunded. Non regularly stocked items are difficult for PlatformBedsOnline.com to resell and are thus produced solely upon request of the customer and cannot be refunded once the cancellation window has passed. Custom and made to order products are billed prior to beginning construction and are built exclusively for the customer.
Cancellation of Back Orders Items
By placing an order for a back ordered item the customer agrees to pre-pay for the item. Back order items can be cancelled but are subject to all of the conditions and fees of regularly stocked item cancellations. By processing your payment we guarantee to reserve the back order items for you and deliver as soon as possible.
Price Policy
We have the lowest prices guaranteed. Find a lower advertised price by a competitor and PlatformBedsOnline.com will beat it. Once your order has been placed, no further discounts are available. At PlatformBedsOnline.com we continuously work to lower our prices and offer our best price at all times clearly stated on our site. On occasion we do offer temporary sales due to overstocking or lowered prices by our suppliers. Prices can also rise at any time due increased cost of business or low availability. However once you place your order you are guaranteed the price on your original invoice no matter what price fluctuations occur.
Delays
Customer agrees to not hold PlatformBedsOnline.com responsible for delays caused by vendors, manufacturer or carriers. Specialty made and back order items can be delayed three weeks or more due to customs and demand. Customers will be notified via e-mail as soon as we foresee a delay. We are dedicated to delivering your order before the estimated delivery time expires but we cannot always control third party situations. Delays are not a right for cancellation.
Shipping
We utilize a variety of shipping methods to safely deliver our various products. Some products specifically require that we send them either common carrier or specialty carrier depending on the packaging or unique requirements of the product. Whenever possible we like give our customers the choice of both of these shipping methods to accommodate your delivery needs.
Standard Shipping is typically the fastest delivery method and is only delivered to your curbside. The customer is responsible for transporting the items from the curbside and any necessary assembly inside your home. Customer is also responsible for the following steps.
1. Delivery Appointment – scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Fees resulting from re-delivery will be the sole responsibility of the customer so please does not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.
2. Product inspection – despite any pressure from hurried delivery drivers for you to simply sign for your package YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on the Bill of Lading is the only way for PlatformBedsOnline.com to receive compensation. *Please note that in the rare case of shipping damage it is almost never recommended to refuse the shipment (please see reporting damage).
Specialty White Glove Shipping is perfect for customer who require assembly assistance and for certain PlatformBedsOnline.com products which require delicate handling. For specialty white glove shipping the items will be delivered into the customer’s room of choice and assembled. Packaging for the delivered products will also be removed for the customer’s convenience upon request. Please note that some items must be repackaged in original boxes if returned so please keep your boxes if you are unsure about your purchase. The customer is responsible for the following steps.
1. Delivery Appointment – scheduling a delivery appointment when the shipping carrier calls (usually 2-3 days in advance) at a time when you can be home to sign for the items within the carrier’s normal business hours. Fees resulting from re-delivery will be the sole responsibility of the customer so please does not miss your scheduled delivery appointment. Redelivery can take up to a week depending on your location.
2. Product inspection – Before you sign for anything YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer if the damages are transit related as proper notation is the only way for PlatformBedsOnline.com to receive compensation. *Please note that in the rare case of shipping damage it is almost never recommended to refuse the shipment (please see reporting damage).
Reporting Damage
Unless the entire item is completely destroyed please do not refuse shipment. If you have any questions regarding what to do please call us before you sign for or refuse any package. If you cannot reach us it is generally recommended that you accept the package. Our platform beds and accessories can be fixed fastest when the items are left at the customer’s home rather than back in the carrier’s hands who caused the damage in the first place. In most cases a part can be replaced or in circumstances when it is required to replace the entire item, we often allow the customer to use the damaged item until a replacement arrives. Please do not refuse an item unless completely destroyed.
- Repair or Replacement Guarantee- By accepting damaged merchandise you are in no way accepting responsibility for the damage as long as you clearly follow the steps for delivery above (see product inspection). It is the responsibility of PlatformBedsOnline.com to replace or fix damaged or defective items at no cost to you when damage has been noted. We take your satisfaction seriously and will immediately take action to fix or replace damaged items.
- Additional Fees -Any and all fees associated with missed delivery appointments and unwarranted product refusals will be automatically billed to the customer’s card on file and another delivery attempt will be made. If card on file cannot be billed customer agrees to send money order or cashier’s check within 7 days or be turned over to collections.
Returns
All returns must be accompanied by a return authorization code (RAC). Items returned without a RAC will be refused and no refund will be given. To receive and RAC simply contact PlatformBedsOnline.com during standard business hours M-F 9am -5pm PST. Our evening and weekend staff will not have access to your order.
All items that come in boxes must be returned in the same boxes. This does not include Platform beds and accessories that arrive blanket wrapped. Returns must be picked up and in transit no more than 14 days from the date of delivery and must include all instructions, pieces etc. On approved returns we offer a complete refund less all shipping costs and a 10% restocking and processing fee. We will make all of the shipping arrangements for you.
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